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bostro bilash [l]1

Bostrobilas

At Bostrobilas, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which returns, exchanges, or refunds are applicable for products purchased from https://bostrobilas.com.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in its original condition with tags and packaging intact

2. Non-Returnable Items

For hygiene and quality reasons, the following items are non-returnable:

  • Used, washed, or altered products

  • Items damaged due to improper use or negligence

  • Products purchased during special sales or promotional offers

3. Return Process

To request a return or exchange, please contact us with:

  • Order number

  • Product name

  • Clear photos or videos showing the issue

Our support team will review your request and guide you through the next steps.

4. Refund Policy

  • Once the returned product is received and inspected, refunds will be processed accordingly

  • Refunds may be issued via the original payment method or as store credit, depending on the situation

  • Please allow 7–10 business days for the refund to be completed after approval

5. Exchange Policy

  • Exchanges are subject to product availability

  • If the requested product is unavailable, a refund or store credit may be offered

6. Shipping Costs

  • If the return is due to our mistake (wrong or defective item), return shipping costs will be covered by Bostrobilas

  • If the return is due to customer preference, shipping costs will be the customer’s responsibility

7. Order Cancellation

Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation will not be possible.

8. Changes to This Policy

Bostrobilas reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

9. Contact Information

For any questions regarding returns or refunds, please contact us:

📞 Phone: +880 1880-695080
🌐 Website: https://bostrobilas.com

Bostrobilas
Committed to fair, transparent, and customer-friendly service.